Refund & Return Policy
Refund & Return Policy
At Rosabuy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
Items must be returned within 14 days of delivery.
Items must be unused, unworn, and in their original packaging.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
2. Non-Returnable Items
Items marked as final sale
Items that show signs of wear or damage not caused by us
3. How to Request a Return
To request a return or refund, please email us at kapokstore2@gmail.com with your:
Order number
Reason for return
Clear photo(s) of the item, if applicable
We will review your request and provide return instructions within 2 business days.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
5. Exchanges
We currently do not offer direct exchanges. If you’d like a different size or color, please place a new order and return the original item for a refund.
6. Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photo evidence, and we will resolve the issue promptly.
If you have any questions, feel free to contact us:
📧 Email: kapokstore2@gmail.com
Last updated: April 29, 2025